![]() ![]() It sounds reasonable to me, but I'm a dolt when it comes to cars. I cannot vouch for the veracity of any of the info, so tear it up if I was fed a load of hogswallow. I wanted to share all this info because I know there are lot of frustrated people out there just like me. He said he truly believes if I get a better battery that the problem will go away. Then, he gave me a corporate number to call to both issue a complaint about my problem and also to call after I purchase the new battery and he said they will refund my purchase price. He said to do it 'after business hours' so that I can claim I couldn't take it in for service and had no choice but to purchase a new one at Auto Zone or whatever company. He suggested that I replace the battery on my own before May of next year so that it's still in warranty. He told me what he suggests is a stronger battery. I then asked him what I should do for a long term solution, since apparently Subaru is not going to help me. He told me that the people he's given this new instruction to have not complained since, but this is still a very new 'fix', so there's no hard data. Pressing it 3 times will shut down some of the systems and prevent them from constantly testing and draining the battery. SG says corporate is now telling them to tell customers that in order to help the issue, everyone should lock their vehicle using their key fob (this is assuming you have electronic start and keyless entry) instead of using the lines on the door handle and CLICK THE LOCK BUTTON ON THE FOB THREE TIMES. Corporate, of course, is telling them to hush it up. Since people are staying home and letting their cars sit for longer periods, they're getting overrun with this battery drain problem. He said that the problem is escalating due to Covid-19. If the car sits for 4 days or longer, it's likely not going to start. SG said that with each passing year, the computer system gets more sophisticated and battery draining systems are constantly running and testing. My friend at the dealership, who I'm calling SG, for "Subaru Guy" told me the main issue is that Subaru's batteries are too small/weak. ![]() ![]() The law firm handling the case is Girard Sharp and they can be reached at 86. First, there is currently a class action lawsuit about this same issue, but it only includes 2016-2020 Outbacks and 2019-2020 Ascents. I had a heart to heart private convo with my guy at Subaru and under strict "don't rat me out for telling you this" confidentiality, this is what I found out. So, less than a year after getting a new battery, I got another new battery. They tried to charge it and it wouldn't hold a charge. They said the battery was testing good, but needed a charge. I made another appointment and just got back from the dealership. I thought everything was good till it started happening again. I took it to Subaru, who said the battery was defective and replaced it. 6 months later, I had the same issue after the car sat for a week. At that time, I thought perhaps I'd left something on and it was my fault. In November, I took a trip and parked in long term airport parking. I purchased a 2018 Subaru Impreza sport in May 2018. I wasn't sure whether to post under the existing topic started in 2017 or start a new one. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |